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Current Journey: October 2023 - May 2024

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Overarching Journey

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Enterprise AI in Technology

and Service Operations

How can technology companies manage the deployment of AI capabilities?

three sparkles with a purple-blue gradient

Enterprise AI in Technology

and Service Operations

How can technology companies manage the deployment of AI capabilities?

Additional Journeys

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AI for Predictive and

Proactive Support

How can Field and Support Service organizations leverage AI to recognize patterns and anticipate needs?

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Content Development:

From AI to Z

How can Education Services teams accelerate content development with Generative AI and other evolving capabilities?

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AI-Powered Offering Management

How can product and service offering leaders use Generative AI to improve market discovery and offering development cycle times?

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AI for Predictive and Proactive Support

How can Field and Support Service organizations leverage AI to recognize patterns and anticipate needs?

graduation cap with purple-blue gradient

Content Development: From AI to Z

How can Education Services teams accelerate content development with Generative AI and other evolving capabilities?

two hands holding a diamond-shape with a purple-blue gradient

AI-Powered Offering Management

How can product and service offering leaders use Generative AI to improve market discovery and offering development cycle times?

Overarching Journey

three sparkles with a purple-blue gradient

Enterprise AI in Technology

and Service Operations

How can technology companies manage the deployment of AI capabilities?

Additional Journeys

person with shield icon

AI for Predictive and

Proactive Support

How can Field and Support Service organizations leverage AI to recognize patterns and anticipate needs?

graduation cap with purple-blue gradient

Content Development:

From AI to Z

How can Education Services teams accelerate content development with Generative AI and other evolving capabilities?

two hands holding a diamond-shape with a purple-blue gradient

AI-Powered Offering Management

How can product and service offering leaders use Generative AI to improve market discovery and offering development cycle times?

Research Journeys logo

Answering tech's biggest questions, together

TSIA Research Journeys are our promise to answer the biggest unsolved challenges plaguing the tech industry today. Join us as we talk to the industry, gather data, and deliver validated, board-ready insights designed to help empower every tech company.

How do TSIA Research Journeys work?

Define the Problem

By clearly identifying the business challenge, we can start tackling it.

Launch Discovery

With polls, interviews, and more, here’s where we dig deep into the facts and contributing factors.

Develop the Theory

With data in hand, our researchers and analysts can start developing and/or enhancing frameworks.

Guide the Industry

Correlations to financial results lead to conclusions that will help your organization tackle this business challenge.

Current Journey

Overarching Journey

Enterprise AI in Technology and Service Operations

How can technology companies manage the deployment of AI capabilities?

The stakes are high—tech service organizations that successfully integrate AI capabilities are going to own their marketplaces. Those that don’t will be left behind. So how can your business stay ahead of the curve?

Enter This Journey

Additional Journeys

AI for Predictive and Proactive Support

How can Field Services and Support Services organizations leverage emerging AI technology to recognize patterns and anticipate needs?

Enter This Journey

Content Development: From

AI to Z

How can Education Services teams accelerate content development while lowering costs with Generative AI and other evolving capabilities?

Enter This Journey

AI-Powered Offering Management

How can product and service offering leaders use Generative AI to rapidly deepen market discovery and shorten offering development cycle times?

Enter This Journey

AI for Predictive and Proactive Support

How can Field Services and Support Services organizations leverage emerging AI technology to recognize patterns and anticipate needs?

Enter This Journey

Content Development: From AI to Z

How can Education Services teams accelerate content development while lowering costs with Generative AI and other evolving capabilities?

Enter This Journey

AI-Powered Offering Management

How can product and service offering leaders use Generative AI to rapidly deepen market discovery and shorten offering development cycle times?

Enter This Journey

Protecting and Growing Your Customer Base

How do we leverage sales specialists in the right way and grow revenue without increasing our sales costs?

Enter This Journey

Monetizing Customer Success

How can you improve adoption, expansion, retention and customer satisfaction while boosting revenue?

Enter This Journey

The Evolution of Pricing Models for Managed Services

How can providers ensure their models are profitable while driving value to customers?

Enter This Journey
TSIA World Interact logo

This round of TSIA Research Journeys will be brought to life at TSIA World INTERACT May 2024 in Orlando. Don’t miss out!

Previous Journeys

Previous Journey: May - October 2023

The Year of Profitable SaaS

Enter This Journey

Protecting and Growing Your Customer Base

How do we leverage sales specialists in the right way and grow revenue without increasing our sales costs?

Enter This Journey

Monetizing Customer Success

How can you improve adoption, expansion, retention and customer satisfaction while boosting revenue?

Enter This Journey

The Evolution of Pricing Models for Managed Services

How can providers ensure their models are profitable while driving value to customers?

Enter This Journey

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