Previous Journey: May - October 2023
☰
×
Supporting Journeys
Protecting and Growing Your Customer Base
Who owns Renewals and Expansion, and how can they grow cost-effective revenue?
Monetizing Customer Success
How can you cost-effectively scale CS
while building toward longevity?
The Evolution of Pricing Models
for Managed Services
How can providers ensure their models are profitable while driving value to customers?
Supporting Journeys
Protecting and Growing Your Customer Base
Who owns Renewals and Expansion, and how can they grow cost-effective revenue?
Monetizing Customer Success
How can you cost-effectively scale CS
while building toward longevity?
The Evolution of Pricing Models
for Managed Services
How can providers ensure their models are profitable while driving value to customers?
Supporting Journey
The Evolution of Pricing Models for Managed Services
How can providers ensure their pricing models are profitable while driving value to their customers?
Covered in this journey:
The five common types of pricing methodologies
How pricing models have evolved over recent years
The importance key metrics play in implementation
How do TSIA Research Journeys work?
Define the Problem
By clearly identifying the business challenge, we can start tackling it.
May 2023
Blog
Read the Blog: Mastering Managed Services Pricing
Selecting the right pricing model can lead to significant growth and much more—so what’s the right pricing model for your business, and what factors should you consider to successfully implement it?
Jeremy Blanton
Launch Discovery
With polls, interviews, and more, here’s where we dig deep into the facts and contributing factors.
May 2023
Quick Poll
Industry Poll 1 (Now Closed)
Our polls are where we start to gather the data we need to begin formulating lasting solutions.
Firstname Lastname
Quick Poll insights
New
June 30, 2023
Read the Poll Results
We’re ready to present the results and initial indications from our Industry Poll!
Firstname Lastname
Develop the Theory
With data in hand, our researchers and analysts can start developing and/or enhancing frameworks.
July-August 2023
Survey
Survey (Now Closed)
Our Surveys are how we gather comprehensive, up-to-date information on the industry trends influencing our journeys so we can determine the best way forward.
Firstname Lastname
Podcast
Publish Date
Insight from Dell: What Managed Services Means Today
Thomas Lah is joined by Peter Lacoste, SVP of Managed Services at Dell, to shine a light on what it means to provide managed services in today's technology industry.
Firstname Lastname
Industry Story
Publish Date
Check Out An Industry Story
TSIA takes a look at how Dell runs their managed services organization, and how they’ve had to adapt and evolve their pricing methodologies to stay ahead of the industry curve.
Firstname Lastname
Webinar
View Webinar OnDemand
In this webinar we will explore pricing challenges for managed service providers, helping you decide the right price for your MS service offerings.
Steve Frost
Survey Insights
New
View the Survey Insights
Our Survey Narratives are how we present a high-level view of our findings from our Research Journey Surveys, including results and key data.
Firstname Lastname
Guide the Industry
Correlations to financial results lead to conclusions that will help your organization tackle this business challenge.
October 2023
Research Paper
Member-Only
Read the Research
It’s here! Our research paper concludes the Journey and delivers industry-validated, board-ready insights. TSIA Members will receive the full report—you don’t want to miss this!
Firstname Lastname
Research Paper
Abridged Research Paper
Our abridged research paper provides a free high-level snapshot of this Research Journey’s findings—but remember, TSIA Members receive the complete report, so don’t miss out!
Firstname Lastname
Conference
Attend TSIA World ENVISION
This is where our Research Journey will come to life in an interactive forum! Learn more about Monetizing Customer Success from TSIA experts—and each other.
Firstname Lastname
TSIA Research Journeys are our initiative to solve the top problems plaguing the tech industry today. Join us as we launch discovery research, build practical theories, and deliver industry-validated, board-ready insights designed to help empower every tech company.
© 2023 Technology & Services Industry Association (TSIA). All rights reserved worldwide.