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Current Journey: October 2023 - May 2024

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Overarching Journey

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Enterprise AI in Technology

and Service Operations

How can technology companies manage the deployment of AI capabilities?

three sparkles with a purple-blue gradient

Enterprise AI in Technology

and Service Operations

How can technology companies manage the deployment of AI capabilities?

Additional Journeys

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AI for Predictive and

Proactive Support

How can Field and Support Service organizations leverage AI to recognize patterns and anticipate needs?

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Content Development:

From AI to Z

How can Education Services teams accelerate content development with Generative AI and other evolving capabilities?

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AI-Powered Offering Management

How can product and service offering leaders use Generative AI to improve market discovery and offering development cycle times?

person with shield icon

AI for Predictive and Proactive Support

How can Field and Support Service organizations leverage AI to recognize patterns and anticipate needs?

graduation cap with purple-blue gradient

Content Development: From AI to Z

How can Education Services teams accelerate content development with Generative AI and other evolving capabilities?

two hands holding a diamond-shape with a purple-blue gradient

AI-Powered Offering Management

How can product and service offering leaders use Generative AI to improve market discovery and offering development cycle times?

Overarching Journey

three sparkles with a purple-blue gradient

Enterprise AI in Technology

and Service Operations

How can technology companies manage the deployment of AI capabilities?

Additional Journeys

person with shield icon

AI for Predictive and

Proactive Support

How can Field and Support Service organizations leverage AI to recognize patterns and anticipate needs?

graduation cap with purple-blue gradient

Content Development:

From AI to Z

How can Education Services teams accelerate content development with Generative AI and other evolving capabilities?

two hands holding a diamond-shape with a purple-blue gradient

AI-Powered Offering Management

How can product and service offering leaders use Generative AI to improve market discovery and offering development cycle times?

Additional Journey

AI for Predictive and Proactive Support

How can Field and Support Service organizations leverage AI to recognize patterns and anticipate needs?

Covered in this journey:

How can organizations leverage AI to reduce cost and improve operational efficiency?

What AI strategies can enhance resource adoption?

Where can AI lend value to the overall customer experience?

Dive into this Journey

How do TSIA Research Journeys work?

Define the Problem

By clearly identifying the business challenge, we can start tackling it.

October 2023

Blog

Read the Blog: Harnessing Predictive & Proactive AI

How can businesses utilize AI to shift from reactive to proactive engagements and redefine the entire user experience?

Vele Galovski

Launch Discovery

With Quick Polls, interviews, and more, here’s where we dig deep into the facts and contributing factors.

October - February 2024

Quick Poll

Take Quick Poll 1 (Now Closed)

Our Quick Polls are where we start to gather the data we need to begin formulating lasting solutions.

Firstname Lastname

Webinar

Registration

Open

On-demand

View On-Demand

Webinar 1

Ready to talk details? So are we! Our Research Journey webinars are your chance to learn more about the ins and outs of each Journey in a live, focused setting.

Thomas Lah

Industry Story

Registration

Open

Check Out An Industry Story

In this industry story, we’ll spotlight leading companies in their journeys to utilizing AI for predictive and proactive support.

Thomas Lah

Quick Poll Insights

Read Quick Poll 1 Insights

We’re ready to present the results and initial indications from Quick Poll 1!

Firstname Lastname

Webinar

Registration

Open

On-demand

View On-Demand

Webinar 2

Ready to talk details? So are we! Our Research Journey webinars are your chance to learn more about the ins and outs of each Journey in a live, focused setting.

Thomas Lah

Quick Poll

Take Quick Poll 2 (Now Closed)

Our Quick Polls are where we start to gather the data we need to begin formulating lasting solutions.

Firstname Lastname

Industry Story

Check Out An Industry Story

In this industry story, we’ll spotlight leading companies in their journeys to utilizing AI for predictive and proactive support.

Firstname Lastname

Develop the Theory

With data in hand, our researchers and analysts can start developing and/or enhancing frameworks.

February - April 2024

Quick Poll

Take Quick Poll 3 (Now Closed)

Our Quick Polls are where we start to gather the data we need to begin formulating lasting solutions.

Firstname Lastname

Quick Poll Insights

Read Quick Poll 2 Insights

We’re ready to present the results and initial indications from Quick Poll 2!

Firstname Lastname

Webinar

Registration

Open

On-demand

View On-Demand Webinar 3

Ready to talk details? So are we! Our Research Journey webinars are your chance to learn more about the ins and outs of each Journey in a live, focused setting.

Thomas Lah

Webinar

On-demand

View On-Demand Webinar 4

Ready to talk details? So are we! Our Research Journey webinars are your chance to learn more about the ins and outs of each Journey in a live, focused setting.

Thomas Lah

Podcast

Listen to the Podcast

Join host Thomas Lah as he speaks with tech executives, researchers, and thought leaders about what companies should do to stay relevant, be profitable, and succeed in the ever-shifting tech industry.

Thomas Lah

Quick Poll Insights

New

Read Quick Poll 3 Insights

We’re ready to present the results and initial indications from Quick Poll 3!

Firstname Lastname

Guide the Industry

Correlations to financial results lead to conclusions that will help your organization tackle this business challenge.

May 2024

Research Paper

Member-Only

Read the Research

It’s here! Our research paper concludes the Journey and delivers industry-validated, board-ready insights. TSIA Members will receive the full report—you don’t want to miss this!

Firstname Lastname

Research Paper

Abridged Research Paper

Our abridged research paper provides a free high-level snapshot of this Research Journey’s findings—but remember, TSIA Members receive the complete report, so don’t miss out!

Firstname Lastname

Conference

Attend TSIA World INTERACT, May 6-8

This is where our Research Journey will come to life in an interactive forum! Learn more about utilizing AI for predictive and proactive support from TSIA experts—and each other.

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Return to Homepage

TSIA Research Journeys are our initiative to solve the top problems plaguing the tech industry today. Join us as we launch discovery research, build practical theories, and deliver industry-validated, board-ready insights designed to help empower every tech company.

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