Current Journey: October 2023 - May 2024
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Overarching Journey
Enterprise AI in Technology
and Service Operations
How can technology companies manage the deployment of AI capabilities?
Additional Journeys
AI for Predictive and
Proactive Support
How can Field and Support Service organizations leverage AI to recognize patterns and anticipate needs?
Content Development:
From AI to Z
How can Education Services teams accelerate content development with Generative AI and other evolving capabilities?
AI-Powered Offering Management
How can product and service offering leaders use Generative AI to improve market discovery and offering development cycle times?
AI for Predictive and Proactive Support
How can Field and Support Service organizations leverage AI to recognize patterns and anticipate needs?
Content Development: From AI to Z
How can Education Services teams accelerate content development with Generative AI and other evolving capabilities?
AI-Powered Offering Management
How can product and service offering leaders use Generative AI to improve market discovery and offering development cycle times?
Additional Journeys
AI for Predictive and
Proactive Support
How can Field and Support Service organizations leverage AI to recognize patterns and anticipate needs?
Content Development:
From AI to Z
How can Education Services teams accelerate content development with Generative AI and other evolving capabilities?
AI-Powered Offering Management
How can product and service offering leaders use Generative AI to improve market discovery and offering development cycle times?
Additional Journey
How can Field and Support Service organizations leverage AI to recognize patterns and anticipate needs?
Covered in this journey:
How can organizations leverage AI to reduce cost and improve operational efficiency?
What AI strategies can enhance resource adoption?
Where can AI lend value to the overall customer experience?
Define the Problem
By clearly identifying the business challenge, we can start tackling it.
October 2023
Blog
How can businesses utilize AI to shift from reactive to proactive engagements and redefine the entire user experience?
Vele Galovski
Launch Discovery
With Quick Polls, interviews, and more, here’s where we dig deep into the facts and contributing factors.
October - February 2024
Quick Poll
Our Quick Polls are where we start to gather the data we need to begin formulating lasting solutions.
Firstname Lastname
Webinar
Registration
Open
On-demand
Ready to talk details? So are we! Our Research Journey webinars are your chance to learn more about the ins and outs of each Journey in a live, focused setting.
Thomas Lah
Industry Story
Registration
Open
In this industry story, we’ll spotlight leading companies in their journeys to utilizing AI for predictive and proactive support.
Thomas Lah
Quick Poll Insights
We’re ready to present the results and initial indications from Quick Poll 1!
Firstname Lastname
Webinar
Registration
Open
On-demand
Ready to talk details? So are we! Our Research Journey webinars are your chance to learn more about the ins and outs of each Journey in a live, focused setting.
Thomas Lah
Quick Poll
Our Quick Polls are where we start to gather the data we need to begin formulating lasting solutions.
Firstname Lastname
Industry Story
In this industry story, we’ll spotlight leading companies in their journeys to utilizing AI for predictive and proactive support.
Firstname Lastname
Develop the Theory
With data in hand, our researchers and analysts can start developing and/or enhancing frameworks.
February - April 2024
Quick Poll
Our Quick Polls are where we start to gather the data we need to begin formulating lasting solutions.
Firstname Lastname
Quick Poll Insights
We’re ready to present the results and initial indications from Quick Poll 2!
Firstname Lastname
Webinar
Registration
Open
On-demand
Ready to talk details? So are we! Our Research Journey webinars are your chance to learn more about the ins and outs of each Journey in a live, focused setting.
Thomas Lah
Webinar
On-demand
Ready to talk details? So are we! Our Research Journey webinars are your chance to learn more about the ins and outs of each Journey in a live, focused setting.
Thomas Lah
Podcast
Join host Thomas Lah as he speaks with tech executives, researchers, and thought leaders about what companies should do to stay relevant, be profitable, and succeed in the ever-shifting tech industry.
Thomas Lah
Quick Poll Insights
New
We’re ready to present the results and initial indications from Quick Poll 3!
Firstname Lastname
Guide the Industry
Correlations to financial results lead to conclusions that will help your organization tackle this business challenge.
May 2024
Research Paper
Member-Only
It’s here! Our research paper concludes the Journey and delivers industry-validated, board-ready insights. TSIA Members will receive the full report—you don’t want to miss this!
Firstname Lastname
Research Paper
Our abridged research paper provides a free high-level snapshot of this Research Journey’s findings—but remember, TSIA Members receive the complete report, so don’t miss out!
Firstname Lastname
Conference
This is where our Research Journey will come to life in an interactive forum! Learn more about utilizing AI for predictive and proactive support from TSIA experts—and each other.
Firstname Lastname
TSIA Research Journeys are our initiative to solve the top problems plaguing the tech industry today. Join us as we launch discovery research, build practical theories, and deliver industry-validated, board-ready insights designed to help empower every tech company.